Help & Frequently Asked Questions
Here you'll find answers to the most important questions about Gentastic, our products and services. If you don't find what you're looking for, feel free to contact us directly.
Your privacy and the security of your genetic data are top priority at Gentastic. We use state-of-the-art encryption and pseudonymization. Our labs are certified and operate under strict data protection standards. Your data is never shared without your consent.
When you purchase a DNA analysis from Gentastic you receive starter tokens. You can use them flexibly for individual reports or purchase additional packages. Access individual DNA reports in your dashboard. This lets you decide which insights are most relevant to you. You can purchase additional token packages at any time or earn tokens by completing specific questionnaires. Alternatively, we also offer all-in-one packages giving you full access to every report.
Sample collection is easy to do at home. You receive a test kit with instructions for a painless saliva swab and send the sample back in the prepaid envelope.
Once your sample arrives at the lab, analysis usually takes 4-6 weeks. You will then be notified by email.
Gentastic relies on state-of-the-art, scientifically validated analysis methods. More details can be found on our Illumina-Technologie, insbesondere das Illumina iScan System in Kombination mit dem Infinium Global
Screening Array (GSA) Chip. Weitere Details zu unseren wissenschaftlichen Standards und Methoden findest du auf unserer
science page.
Yes, Gentastic products are great gifts for health-conscious friends and family. Information about gift vouchers and special gift packages can be found in our Geschenkgutscheinen und speziellen Geschenkpaketen findest du in unserem
web shop.
Our dedicated customer support team is available at any time to answer your questions and provide personal assistance.
Our personalized micronutrient mix is tailored to you individually and based on your DNA results plus questionnaires about lifestyle and goals. which we combine with answers from detailed questionnaires about your lifestyle, eating habits and personal goals. This is how we create a mix optimally aligned with your unique needs.
Information on shipping costs can be found transparently during checkout or on our shipping info page.
We currently ship to Germany, Austria, the Netherlands, Spain, Italy, France, Switzerland and Slovakia. See our shipping & payment page for details.
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